Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
So Verizon encourage me to use their Fios app and to pay using the app and get points. So I get the app and I register my bank info so I can pay using the app. For 2 weeks when I tried to process my payment the app kept saying the system was down. The following week was I don't qualify for online payment. Whatever that means. I have been a Verizon customer for years, never had my service turned off so why don't I qualify? I was told by the app to call Customer Service. So I did, I'm on the phone for with the Rep and she can't tell me a thing. So I was told to call the eCenter. So the next day I call and I'm on hold for OVER 30 MINUTES!!!!!! So I call customer service back and this Rep says to me. Will you have to call the eCenter back and be on hold for another 30 minutes Miss. Or I can take the payment over the phone but there is a fee. So Verizon's app doesn't work. The customer service people can't help you with anything and having customers on hold for over 30 minutes is fine. And because their app doesn't work and if I wanted to pay over the phone I have to pay a fee? Let me pay this $220 cancellation fee because a company this **bleep** backwards doesn't need anymore of my money. So I have to be inconvenienced by their ineptitude and I'm paying them money?!?! Only in America
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.