Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
In January 2021 I got on chat and entered a new 24 month contract. I specifically asked the agent "will this price remain the same for the entire 24 month" and he replied yes. I have a copy of the chat. In June my bill went up $30. On June 30th, I called in and spoke with a manager and he agreed I was correct and said he would issue a credit for the remaining 18 months of my contract. It appeared he got it fixed as everything was fine until I just received my October bill and once again the discount disappeared and my bill went from $140 to $170. Once again, I called in to customer retention and spoke with Tamika on Saturday, October 30, 2021. Tamika assured me it would be fixed no later than Monday and credit would be issued for the balance of my contract. It is now Monday and nothing! All I want is my bill corrected and be given what I was originally promised. How hard can that be. There are notes all over my file verifying all of this. So why can't they fix it.
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