Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I signed up for a triple play with fios because of the $300 visa gift card promotion. I met all the guidelines of the fine print which was a 2 years contract and no past due balances on my account for the first 2 months. I never received my $300 gift card. When I called customer service they told me that know gift card was listed on my account and I was not eligible for the $300 gift card. To "solve" the issue they added a discount on my Fios account and my Wireless account since I have both. This was a **bleep** solution to offer me a discount I was already eligible for!!!!! All my verizon accounts and my families accounts will be terminated. On a high note I received this notice about a community Fios event at my apartment complex. Im glad I will be able to inform all my neighbors at this event of how horrible the customer service is and the scam promotions they run!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
We have not heard back from you on this subject. If you have any questions please reach out to us. We will be closing the private support case at this point.