Visa Gift card redemption email question

[Kleepop]

Visa Gift card redemption

I received an email on May 5, 2020 about

stating that I can redeem my $200 Visa prepaid card.

Snippet from email below:

====================================

It's time to get your Verizon Visa® Prepaid Card.*

Great news! It's time to redeem your reward.

• A $200 Visa Prepaid Card for your order of Fios Home Internet: Gigabit Connection.^

Follow the instructions below to redeem.

1. Click on the Redeem now button below and log in using your
   user ID and password.
2. Click on the reward tile and follow the on-screen instructions
   to register your reward.

Thanks for choosing Fios®—the 100% fiber-optic network.

========================================

Seems like a reoccurring theme from these forum threads.

Can someone help me also?

"Redeem now" link from email is not even working.

[Kleepop]

Snippet from email below:

====================================

It's time to get your Verizon Visa® Prepaid Card.*

Great news! It's time to redeem your reward.

• A $200 Visa Prepaid Card for your order of Fios Home Internet: Gigabit Connection.^

Follow the instructions below to redeem.

1. Click on the Redeem now button below and log in using your
   user ID and password.
2. Click on the reward tile and follow the on-screen instructions
   to register your reward.

Thanks for choosing Fios®—the 100% fiber-optic network.

========================================

Seems like a reoccurring theme from these forum threads.

Can someone help me also?

"Redeem now" link from email is not even working.

[kh-gary]

Hi Gilh,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.