Visa Prepaid Card

[Framulox]

Apparently the only way to actually get the  pre-paid card is to complain about not getting it as promised.  It has been 6 months since I placed my Triple Play order with the promise of a pre-paid Visa card.  It has not arrived as of yet.  Also, I was told by the sales person that I would not be locked into a contract, but I am in a two-year contract somehow, so I am wondering if I was intentionally lied to in order to get me to sign the order.

[LawrenceC]

Hi Framulox,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[Framulox]

There is no area on the support page that addresses this that I can find.

[ElizabethS]

You need to call the billing department as this was a promotion which is tied to billing.