Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Apparently the only way to actually get the pre-paid card is to complain about not getting it as promised. It has been 6 months since I placed my Triple Play order with the promise of a pre-paid Visa card. It has not arrived as of yet. Also, I was told by the sales person that I would not be locked into a contract, but I am in a two-year contract somehow, so I am wondering if I was intentionally lied to in order to get me to sign the order.
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There is no area on the support page that addresses this that I can find.
You need to call the billing department as this was a promotion which is tied to billing.