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Visa prepaid giftcard

Hello!  I received an email on 06/06/20 that it is time to redeem my Visa Prepaid Card from Verizon.  I have repeatedly followed the instructions provided but there seems to be a error with the rewards website whenever I click and I see that other users have the same issue

Re: Visa prepaid giftcard
Community Manager
Community Manager

Hi Fastpace100,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.