Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I had FIOS internet service, and had moved out of residence/out of state in June. When calling to cancel later, I spoke with two different agents on the same day who both confirmed with me (and with each other!) that the charges I had paid for service for July would be credited and I would not be charged for August. I would still pay the early termination fee, and the credit would either be applied to credit card that was previously charged or sent as a check in the mail.
However, I received a bill with full charges for August, and have not been credited for my July payment.
I called Verizon support and am now being told that they do not roll-back/credit charges.
So, either the prior two agents I spoke with when cancelling service who confirmed the credit(s) were both lying to me in saying I would be credited, or the supervisor I spoke with more recently is lying in saying that it is impossible that I could be credited, in turn implying the previous two agents had no idea of company policy.
The supervisor kept saying that the prior agents neglected to write notes regarding the credit, which implies that if they had, she could do something about it, but if this is supposedly 'impossible', why would it matter if they wrote notes anyway?
The supervisor made me feel as if I am somehow in the wrong and negligent for having believed the first two agents who confirmed I would be credited.
Really beyond disappointing and quite disrepectful.
This is really unacceptable, as no matter which agent(s) are in the right, I was lied to. Furthermore, I am now being asked to pay $200 after being lied to?
I have even just recently upgraded my FIOS service at my new residence to gigabit internet last month!
I will certainly be downgrading my TV/internet service and seeking an alternate provider now. Why would I continue to do business with a company I cannot trust?
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