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Watching OnLine

I'm trying to watch the US/Germany game online, but it says my package doesn't include ESPN.  I have Extreme HD which includes ESPN and I watch the channel at home all the time.  Any help would be appreciated?

Also, what time does Verizon customer service start their day?  I just called at 8:05 AM Pacific and the voicemail thing was taking messages.  Are they really not open yet?