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We Are Unable to Process Your Request at This Time... AND NOW YOU'RE THREATENING SHUTOFF
jkorin
Newbie
‎04-06-2016 04:39 AM

I HAVE BEEN TRYING TO PAY MY FREAKING PHONE BILL FOR NEARLY THREE WEEKS.

I have been unable to access my bill and account online.  Also, the account number and Customer ID Code are both blank on the left side. I've cleared cookies and also tried different browsers and computers, but I am still seeing a message that says: "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience."  I just want to pay my bill that is now past due to this issue.

Now I get an e-mail that says you're going to suspend my services TOMORROW!  I call the only number I can.  I try going through your automated system.  I get put on hold for twenty minutes.  And then it sounds like someone is picking up, only to hang up IMMEDIATELY.

Now I'm on hold again.  And posting here, because you don't have a chat option, and when I click the link in the "automated agent chat" for "contact us by phone or e-mail" I get a 404 error.

I CAN'T PAY MY BILL BECAUSE YOU TALKED ME INTO SIGNING UP FOR PAPERLESS AND I CAN'T SEE MY BILL AND I DON'T EVEN KNOW THE TOTAL AMOUNT DUE AND YOU WANT TO SHUT OFF MY SERVICES??????  DO YOU EVEN WANT MY MONEY? 

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Re: We Are Unable to Process Your Request at This Time... AND NOW YOU'RE THREATENING SHUTOFF
ElizabethS
Moderator Emeritus
‎04-06-2016 06:10 AM

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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