Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I HAVE BEEN TRYING TO PAY MY FREAKING PHONE BILL FOR NEARLY THREE WEEKS.
I have been unable to access my bill and account online. Also, the account number and Customer ID Code are both blank on the left side. I've cleared cookies and also tried different browsers and computers, but I am still seeing a message that says: "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience." I just want to pay my bill that is now past due to this issue.
Now I get an e-mail that says you're going to suspend my services TOMORROW! I call the only number I can. I try going through your automated system. I get put on hold for twenty minutes. And then it sounds like someone is picking up, only to hang up IMMEDIATELY.
Now I'm on hold again. And posting here, because you don't have a chat option, and when I click the link in the "automated agent chat" for "contact us by phone or e-mail" I get a 404 error.
I CAN'T PAY MY BILL BECAUSE YOU TALKED ME INTO SIGNING UP FOR PAPERLESS AND I CAN'T SEE MY BILL AND I DON'T EVEN KNOW THE TOTAL AMOUNT DUE AND YOU WANT TO SHUT OFF MY SERVICES?????? DO YOU EVEN WANT MY MONEY?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.