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Dave_MW
Newbie
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For weeks now I get this error message when going to billing section on my account. My account number doesn't showup on my account either. 
 
I called support they transfered me to another department, she told me she'd contact technical support and get back to me within a week. Over a week later she calls back saying the issues has not been resolved and to call the CUSTOMER SUPPORT which is what I started with!
 
Ridiculous. Do you guys want my money or not?
 
 
EDIT: The other top three posts right now are about situations exactly like this. The acount information missing from the right side. I've spent way too long on this issue to pay a BILL. Luckily I didn't sign a contract so I can back out of this mess if need be.
 
 
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Re: We are unable to process your request at this time. Please try again later.
LawrenceC
Community Manager
Community Manager

Hi Dave_MW,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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