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Progenitus
Newbie

Another one of these posts... I am able to log in, but when I click on "manage internet services"... I get "We encountered an error while processing your request. Please try again later." additionally, if I were to click on "Change my internet plan"... it loads up to a page with "Mix and Match Fios" in the background with 3 fading dots...  and it sits there. Yes I have used Chrome, Firefox, and Microsoft Edge, in both regular and icognito, private, etc and the myfios app. all the same result. Yes I have cleared cache and data. Same issue. I have tried another laptop and same issue. I believe this is an account issue. someone please help.. ive went through 4 reps and 2 phone calls and noone can help me with this issue

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Re: We encountered an error while processing your request. Please try again later.
kh-gary
Moderator
Moderator

Hi Progenitus,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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