What is going on with Gift Card reremption?

[HtomSirveaux]

Add me to all of the other people having this same issue.  Installed March 19th, offer was for a $100 and a $50 prepaid card.  60 days from that would have been May 18th.  MyVerizon account listed May 25th.  Okay fine, whatever.  I get the e-mail yesterday that the offer is ready to be redeemed.  Link goes nowhere, MyVerizon account still talks of it being available on May 25th, but still in a future tense.  "Learn More About My Offer" goes to the sales site looking to sell me a bundle as a new customer.  No mention of the offer.  I contact Twitter support, am told it is a "glitch" and that the emails are going out a week early and that I should try the link on June 1st.  First of all, this makes no sense.  If anything, it was 1 week later than the 60-day mark.  Second of all, when I look at MyVerizon today, the offer "tiles" are gone without a trace.  I'm glad I saved the page to a PDF and took a screenshot in the app.

At what point does a months-long "glitch" become fraud?

[LawrenceC]

Hi HtomSirveaux,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.