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Where is my gift card?

I have had the this message (Thanks for registering for your Gift Card. We will email the card in 1-2 days) in my account for many days now and when I clicked to check the status, it said it's processing begins in 0 Days.  What does that mean?  When will I get the gift card in my email?

Re: Where is my gift card?
Community Manager
Community Manager


Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.