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Where is my rebate??? You mailed out but can't find my information in system? Really
Tasha1232
Newbie
I called verizon to inquire about 250 rebate they said they can't find my info in the system. But escalated to credit services and came back (after 10 min hold) and said although we can't find you we sent the card out in march somebody will call you 48 hrs. Can't make this logic leap
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Re: Where is my rebate??? You mailed out but can't find my information in system? Really
LawrenceC
Community Manager
Community Manager

Hi Tasha123],

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Where is my rebate??? You mailed out but can't find my information in system? Really
Verizon_Support

Hello, 
Since we have not heard back from you, we are closing out your private support case. If you still have any questions, please feel free to create a new thread. 

Thank you, 
-Amanda_M 

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