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Where is my refund!?

I cancelled my service back in August. I received a bill that said that Verizon owed me $~70. I called back in late August to find out if there was anything I needed to do. They updated my address so that the check would go to the proper one. I was also told that I would receive my check around September 19th. Well, it's beyond September 19th. I just received another email two days ago stating that the refund is for ~$90. WHERE IS MY MONEY.

Re: Where is my refund!?
Community Manager
Community Manager

Hi Jazz103,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: Where is my refund!?
Customer Service Rep

Hello Jazz103,

We're glad we were able to get your refund check to you. Let us know if you ever need help with anything else in a new public post.

Thank you,