Why am I getting billed for services Verizon cancelled that was a duplicate scheduled service visit?

[rhonda420]

April 1, 2014 Verizon tech installed a broadband modem and phoneline.  First of all we were never told we would be charged a 70 something dollars for a plan that has more features than i have ever used.  All i wanted is internet - no home phone.  I wanted to save money and that has not happened. After several phone calls, we got that plan reduced to forty something dollars last month.  But apparently Verizon had scheduled us for a second installation the same week, which was not needed. We don't know why it was ordered.  The service tech said he would cancel the order.  It was cancelled but we were billed for it.  We don't know why we were billed for a service we didnt order.  Now it has been sent to collections.  $42.11 Seriously!!!!   This is Verizons error and I don't know why we are having to pay money to collections for it and then Verizon says they will credit our account.  No I don't think so!!! Take the erroneous charge off our account!!!!

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello,

Since we have not head back from you, we are closing out your support case. If you still require assistance please fell free to post on your original thread. 

-Amanda_M