Why can't we pick and choose services like you are offering on your commercials now?

[Tizmary]

Honestly, I'm on a fixed income, and every dollar counts...

If we   don't want/use the phone service... WHY do we HAVE to keep it?

All these little "packages", as you call them add up!! and if I happen to miss paying a bill, I'm screwed.. Plus, I'm pretty sure you've charged me for equipment that has already been returned to  you., but when I go to view my bill, it's so convulated with stuff it's hard to tell exactly what you are charging for

Basically I would like to be able to discuss my bill via email with a service rep... How do I do that?  I know you guys have "secure" email here, can't we use that to talk to  you about issues like this??

Really?

Mary

[Tizmary]

I am really hoping that someone can reply with an answer here... is there a way to speak with a Verizon Human about our account? due to a disability, talking on the phone is not a realistic option for me...

 please Verizon - answer me?

Mary

[tns2]

You could try chat for many problems.  Not sure if Billing department can be directly reached online.

Try their CONTACT US option and look for online chat

http://www.verizon.com/support/residential/contact-us/index.htm

[gs0b]

You're talking primarily with other customers here.

Verizon doesn't have an email support channel.  They use phone and online chat as their primary support channels.  I suspect Verizon has alternate contact options for people with disabilities, although I don't know what they offer.  You may have to spend some time on their web site or with google to find out if they have any special services.

Good Luck.