Why has Verizon changed my plan?

[DontTYT]

Hello 

I am writing today to express my frustration at Verizon Customer Service. I have signed up for the service this past summer and made it very clear that I needed a MONTH-TO-MONTH service plan, since I knew I was moving shortly (that is out of the country, where I doubt Verizon does offer its services).

To my shock, I get my bill in October saying I'm on a 24-months Agreement?! 

And after calling to try to cancel my TV services (Which was pushed upon me and I don't really use), I was told that I owed a termination fee of $230?

It was only because of the MONTH-TO-MONTH option that I agreed to sign up with Verizon and ALREDAY PAID a $250 "Deposit", since I had a higher monthly bill because it was a Month-to-Month and not a contract.

What is Verizon trying to accomplish? Needless to say I am very frustrated and not very pleased with Verizon services. 

I am hoping that by posting this someone might respond and rectify this mess, and also serve as a cautionary tale to everyone else.

[KaLin · Accepted solution]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello DontTYT,

We're glad everything was sorted out for you. Please let us know if there is ever anything we can help with in a new public post.

Thank you,

-Jeramy