Worst Customer service and verizon is ripping me off!!

[Ksak]

I was told that I would get a discount if I switch to unlimited plan for my each account on wireless bill and fios bill.  I switched it and for months they charge me full price. I called the customer service, waited on the line for 25 min.  When I told her the problem the lady told me there is no such a plan like this. I told her to go to website and check again because promotion is still available. She has 0 knowledge. She couldn’t help me and without saying no words she transfer me to menu again and I waited another 20 min and no customer service agent was available!! This is ridicilous! And also I canceled my premium channel 5 months ago and they still charge me $30 for 5 months and I had the same experience with customer service over 5 month! Customer service agent couldn’t help and hang up on me and still keep charging me. Money they charge over 5 months that they weren’t supposed to charge is over $200.  I do not recommend anyone using their service! 

[LawrenceC]

Hi Ksak,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.