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Wrong Early Termination Fee Charged

Hi I renewed my 2-yr Fios contract on 07/16/2019 by chatting with the representative. However, I RECEIVED A EARLY TERMINATION BILL after one week and I found that the service was stopped without any notices to me and also my account was closed without any authentication by me.

This contact obviously was not terminated by myself so how can I waive this early termination fee?

Re: Wrong Early Termination Fee Charged
Community Manager
Community Manager

Hi LittleSword,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.