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Yet Another Billing Dispute
DermNurse
Enthusiast - Level 2

I am yet another customer that has been having a billing dispute for 3 YEARS.  I have spoken with countless reps, all to no avail. How does one contact a supervisor in Financial Services? I am beginning to think Financial Services is like the Wizard of Oz...they don't exist. Rather than being told there is no way for them to receive incoming calls, I would like to be given contact information of someone of authority.

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Re: Yet Another Billing Dispute
ElizabethS
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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