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Yet another issue redeeming gift card problem

Like several other people, I got an email saying it was time to redeem my reward gift card for choosing Fios 65 days ago.  And like those other people, the link it provides only takes me to my account view, with no rewards tiles to access.  I've tried this through web browsers and the My Fios app on my phone.  Help!

Re: Yet another issue redeeming gift card problem
Community Manager
Community Manager

Hi aasania,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.