Your Bill is Paid Your account has been disconnected. You have no payment due at this time.

[fzich]

I am current in payments and receiving service but get the message tha  "my account has been disconnected" when I log into myfios on-line.  Why is this happening and could you please correct it?

[kh-gary]

Hi fzich,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.