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account change notification

Every time I log in it says changes were made to my account.  When I called on the phone no changes were made.  This also brings up unable to do your request now.  So I have no access to my account for checking bills and payments.

Re: account change notification
Champion - Level 1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.