account disconnected - never received refund for over payment

[Rhigos]

I disconnected the account in September, been receiving bills for credit due since then.  Multiple calls to billing support resulting in reps saying the check will come.  It's impossible to get in touch with somebody to get this issue resolved.  How about some parity in the customer/company relationship.  If Verizon hasn't gotten it's money for over 3 months, not only would the service be disconnected but the "debt" would be sent to a collection agency.  And your reps dare ask when I'm coming back?

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[laash1]

I am having the same problem, only mine was disconnected in October. When can I expect a refund?

Thanks!

[ElizabethS]

Hello laash

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.