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amazon prime/echo 2 redeem link not found

Received the email of redemption but couldnt find the link of where to redeem it! Seeing tons of people having the same issue, wondering if any of them had actually solved this problem? Called in and being transfer to different people waiting for hours and couldnt get a result back ! i was supposed to redeem my on 12/20 and now it's nearly 1/13 ...

Re: amazon prime/echo 2 redeem link not found

Hi krissy823

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.