i got my bill today and I am now being charged $1 extra for each box. I contacted Verizon and asked how the could increase the box price when we signed an contract. They said well prices go up like everything else.
I had the same situation. In December i signed a new 2 year contract with verizon, promising a 3 year price lock with a 2 year contract. A also recieved a email from Verizon confirming the price for month 1, months 2-24 and month 24-36. I just recieved a increase in my bill of 6 dollars for equiptment. Verizon now states that equiptment is not covered by price guarantess and the e mail I received was only an estimate. They are allowed to increase the price of equiptmentt whenever they want.
I'm on the phone with them right now, asking for a supervisor. The rep is basically saying the same thing.
I'm so done with verizon after my contract term. They have no customer service
I"m officially going to cut the cord.!!!