bill

[brownfamily2]

first my son setup an account with verizon had his own modem so he returned theirs/yours. did not show a credit on his record. then his bill came due never got a bill. when he set up the account had our house as the billing address.  so i called for the bill never got it at least  3  times. so mine came sent in 2 sepaate checks with the accont numbers  on each of  them. Also sent the payment early enough so his account would not be late. well the payments did not make it on time. so his account is now showing a payment due. did not credit his account put them both on mine account. now want me to give proof so they can transfer the money. not going to happen. not my fault they credit the payment to the wrong account. I even put a post a note on the check with the information also. WHAT HAPPEN we have been with Verizon for years and services has been dropping. maybe it’s  time for a changes. VERY ANGRY.

[LawrenceC]

Hi brownfamily,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.