billed for free equipment

[mrgar]

i'm being billed  for a standard set  top box  that was   free  when i first signed  up for verizon fios  2 years ago  and  the  document  says that it would  remain  free for as long as  i am a verizon customer  however  since  i renewed  my  service i' m now  being charged  for the free set top box   please  help me  supposidly  there's this  elite  team thats  going to look into this whatsto look into   just pull up my agreement  from last  year  and there it is 

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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