Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
billed for free equipment

i'm being billed  for a standard set  top box  that was   free  when i first signed  up for verizon fios  2 years ago  and  the  document  says that it would  remain  free for as long as  i am a verizon customer  however  since  i renewed  my  service i' m now  being charged  for the free set top box   please  help me  supposidly  there's this  elite  team thats  going to look into this whatsto look into   just pull up my agreement  from last  year  and there it is 

Re: billed for free equipment
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.