I called originally on May 11 to cancel my package and drop down to Internet 75/75 only. This was to be affective May 15. I then returned all my TV equipment that weekend and was informed I was all set.
I noticed after that date online it still listed my account as having fios TV, I called several times and was told I was set and all will be fine with my next bill. I assumed my phone got dropped because I ported the number. I got my June bill and sure enough I was charged for TV for June, again multiple calls and needed to get a credit , which took several days. Again I was assured July would be no issue I would only be charged for Internet. Just got my email for the July bill and once again I am being charged for TV service too. So once again I will need to call , I do not have the time to keep calling. I feel like I will need to cancel all my services and either go to spectrum or call back and sign up as a new customer. It never makes to sense to me that you offer the best deals to new customers and to not existing customers. I have been a customer since fios started here in Albany I bet close to 10 years now.
This is not poor but terrible customer service. I plan too file a complaint with the attorney general of NY next
I would appreciate you resolving this asap
Thank you Michael