billing/payment arrangements

[mare3esp]

Hello, I actually have a couple of questions. The first one has to do with my balance. I attempted to request a pymt arrangement through the web site and it will not allow me to do so. I need more time to pay my balance. I am doing my best to pay this bill, I just need additional time. Also, I have also attempted to call, to resolve this but my phone service with Sprint in beyond horrible. The calls will not go through, and when they do, they get dropped. I am so upset about this. Could you please tell me if I am elligible for a Verizon device? My contract with Sprint expires this month, and I have heard amazing things about your product. Could you please respond as soon as you are able to. Again, please allow additional time to pay my balance. I have paid over 300.00 in the past two weeks. Please respond to email address:

{edited for privacy}

[ElizabethS]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[scarlettspice]

I made a payment arrangement set to pay on Jan. 24th.  Now today on Jan. 5th I got a suspension notice for Jan. 15th!!!!! Doesn't Verizon "customer service" bother honoring payment arrangements?  I have had to make arrangements twice before in the last year or so and always paid on time and in the amount requested.

[LawrenceC]

Hi scarlettspice,

Sorry you are having difficulty with your payment arrangement. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[scarlettspice]

Three days later and not even the courtesy of a response from Verizon "customer service".  This is what they think of their customers and I still keep getting a "past due" notice popping up on my account page.  I regret ever renewing my contract and am counting down the months until October 2016 when it expires.

[ElizabethS]

We will send a note to the Ecenter to alert them.

[scarlettspice]

Please do,since today I received a suspension notice in the postal mail even though I have made a payment arrangement.

[scarlettspice]

No response, no courtesy of a reply - now 8 days since I posted my complaint?  Is this Verizon's idea of customer service and "caring so much about customer satisfaction"???  Now it's just 3 days until my so-called suspension of the 15th - though I made payment arrangements twice!!!

[scarlettspice]

"Deena" of the Ecenter emailed me privately and claimed "making a payment arrangement is not the same thing as scheduling a payment"!  It is if you understand English.  She gave me an 800 number to call, but I'm not getting my blood pressure up calling .  This is Verizon's concept of "caring about customer satisfaction and addressing complaints"!!  Hah, what a joke.  Why bother having the payment arrangement option on this horrible website if it means nothing?????????  I will be looking for another provider next year when my contract expires.