billing wrong

[Pooplesoft]

I have some questions for Verizon bill. 

August 21 I called Verizon customer service to cancel the service.

August 22 receive a confirmation email from Verizon's. I think that after August 25 from Verizon Internet and television services should be stopped. That should begin after August 25 will not have any bills. 

But I log on to the Verizon Online user platform, I found, verizon also still going on billing, and I received a paper bill from Verizon's.

I do not understand why this happens.

[ElizabethS]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.