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billing
bkpkrpatrick
Newbie
‎01-09-2020 10:41 AM

You are double billing me with two different account numbers for ONE phone number. You have shut my services off when i have been paid in FULL prior to by due date!!! This is ridiculous, you need to shut down the bogus account and quit making me pay DOUBLE as it is illegal. Dont worry..  I have filed a BBB complaint. And what truly sucks, is that there are NO other service providers around our house.  I refuse to sit on the phone on hold for 3 hours again for noone to help me!! This is third month in a row since you had your accounts "merge", well someone should be fired because they screwed up. 

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Re: billing
LawrenceC
Community Manager
Community Manager
‎01-09-2020 09:38 PM

Hi bkpkrpatrick,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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