can't view bill or payment history online since November.

[shmuel1]

The most recent bill that I can view online in from November 1. I also can't see my payment history. I just had a chat window open with a representative, but she disconnected on me. What is going on?

She also told me that I have a balance due, when I know that I have been paying more than my bill the past few months, and I should have a credit balance.

Please help!

[LawrenceC]

Hi shmuel,

Sorry you are having difficulty with online billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[LawrenceC]

This thread has been locked in order to allow agents to deal with each individual’s issue. If you are having a similar problem, please start a new thread.