charged install fee after verizon said they wouldn't

[fioscustomer88]

has anyone had the same / know how to resolve? i moved within my building and was told by my building's fios rep that for whatever reason i couldn't self install, but there would be no install fee for the tech visit. the tech told me the same -- that there would be no fee -- when he did the install. now i was charge $99 for the install and verizon customer service will only tell me "we apologize for the miscommunication" but we cannot waive the fee.

i have been affirmatively told by the person who ordered my new services and the tech that there was no fee, and i haven't been able to find a competent agent to help me resolve this issue. i keep getting prewritten canned responses.

[Cang_Household]

This is the FiOS technical support section. I advise you to post under Account section.

[LawrenceC]

Hi fioscustomer88,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.