Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
My father (fios account is in his name) passed away earlier this year and my mother had to move into a nursing home in an area without fios service. We had service stopped, but an early termination fee was included on the final invoice. Have made multiple calls to customer serice trying to get the etf waived (the initial call said a form would be mailed, but that didn't happen), was sent to a local Verizon store ("sorry we can't help you"), but no help. Tried to use the online etfwaiver form (upload death certificate as proof of unavailability? - doubt fios is available in the next life), but don't have an order number and mom is not the named account holder. There has to be a better way to do this, very frustrating having an 85-year old widow brought to tears by customer service.
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