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email Bill is one figure, Verizon site says I am in credit
Zipperzip
Enthusiast - Level 1
‎09-17-2015 01:52 PM

I moved apartments a month ago. We have Fios via our apartment complex and I was told I could get a new lower bundled rate of around $107 a month (previously around $125).

Now I get an email telling me my Bill is $134.78.

When I go to the Verizon site it tells me I am in CREDIT of $107.66.

How can I get this straightened out?

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Re: email Bill is one figure, Verizon site says I am in credit
LawrenceC
Community Manager
Community Manager
‎09-17-2015 03:08 PM

Please use Contact Us to reach Billing support during normal business hours.

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