equipment return fraud

[blohmb]

I don't understand how Verizon can continue to get away with thia..  Our euipment was returned in March, yet the calls started coming before two weeks about it not being turned.  I provided information and was told all was okay.  Then about a month later we receive a bill for over $500.  Again we call and provide information and we are told all is okay.  A couple months later and we start to hear from a collection agency regarding the equipment not returned.   The guy again says don't worry we'll take care of this.  Now, they are calling again wanting to settle for a reduced amoiunt.  Isn't this harassment?  Also, a threat to my credit?  I have talked to two other people I know who said the same thing was done to them.  Then I get online at the verison site and I see "Returned Equipment Fraud" everywhere.  How is this legal?  So now I have to go to the post office and try to track it again, because I don't have the receipt anymore, and try to resolve this again.  This time in evidence in print.

[LawrenceC]

Hi blohmb,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[blohmb]

Not sure what escalated means.  We will just entice you into thinking something will be resolved for just a little longer?  Eight months isn't enough, and let's comission a collection agency to hassle you as well.  This is what you get for sending the equipment immediately after the packing materials were received, packing it just as directed and sending right away from the post office using the labels provided by Verizon.   I guess sooo..... many people just pay the hundreds of dollars?  Don't know, don't have it to pay.  Okay, so I'm escalated, and hmmm let's see, oh there isn't anything to see.

[LawrenceC]

Hi blohmb,

You currently have an open Private Support case. We ask that you please keep all correspondence concerning your issue in the Private Support area.  The agents do not monitor the public boards.