Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I don't understand how Verizon can continue to get away with thia.. Our euipment was returned in March, yet the calls started coming before two weeks about it not being turned. I provided information and was told all was okay. Then about a month later we receive a bill for over $500. Again we call and provide information and we are told all is okay. A couple months later and we start to hear from a collection agency regarding the equipment not returned. The guy again says don't worry we'll take care of this. Now, they are calling again wanting to settle for a reduced amoiunt. Isn't this harassment? Also, a threat to my credit? I have talked to two other people I know who said the same thing was done to them. Then I get online at the verison site and I see "Returned Equipment Fraud" everywhere. How is this legal? So now I have to go to the post office and try to track it again, because I don't have the receipt anymore, and try to resolve this again. This time in evidence in print.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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Not sure what escalated means. We will just entice you into thinking something will be resolved for just a little longer? Eight months isn't enough, and let's comission a collection agency to hassle you as well. This is what you get for sending the equipment immediately after the packing materials were received, packing it just as directed and sending right away from the post office using the labels provided by Verizon. I guess sooo..... many people just pay the hundreds of dollars? Don't know, don't have it to pay. Okay, so I'm escalated, and hmmm let's see, oh there isn't anything to see.
You currently have an open Private Support case. We ask that you please keep all correspondence concerning your issue in the Private Support area. The agents do not monitor the public boards.