how do I chat with a live agent on-line?

[ajbredi0]

I need to find out how/when I can cancel w/out penalty, but cannot get hold of a live person...:-( no-Ingles, so cannot call, need chat function.

[LawrenceC]

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[Patricia2a]

I typed to Veron yesterday about this same time. +24 hours have passed and my FiOS network is still down

[Verizon_Support]

Hello Patricia2a,

We are here for you. Do you have any red lights on your router or battery backup unit? You can go to your battery until and unplug the power cord for 2 min. then plug it back in and check your network.  You can always check for outages in your area as well.

You can always check for any outages in your area at this link. https://www.verizon.com/support/residential/service_outage_information.htm

~Adrienne

[LawrenceC]

As this thread is now old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.