Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
i ordered internet only and was given a router when i have my own
i was told by installing tech to leave it in my home have it come on the bill and then it will be removed once it appears. i was not given any instructions to deliver the box. i assumed he would come get it or i would get a box to ship it.
then once i gave it back. and when i ordered service i was assured there was no taxes when using my device. the bill was to be 55$ per month.
i noticed that there is a tv package added on my bill with taxes. i dont have access to that with out the router so why is it on my bill. i would never agree to that if i was told. i have a laptop from work via att. this is just for my pc.
problem 2 i was given an offer in my verizon to switch to 39.99 per month for 50/mps or what ever and i clicked the button. so i logged out and thought at some point my bill would correct, when i called i was told that was not for me. then i was told i would have had to cancel to get it. that was not detailed in the offer.and then i was told there could be an adjustment made but a supervisor would have to research the offer sent to me because i didnt get a confirmation.
so i called again today and asked for a supervisor to clear all of this up.
i held for 25 minutes for a mr sanchez and he ignored what i was saying telling me there are taxes and thats not what i was ever told. he then hung up on me.
can i please get this fixed. i am getting late fees ect. for the most basic services ever and im getting over billed every time anyway!!!!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
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