my account

[Tondeb24]

i am not sure i am in the right place.  today i called verizon customer service for a payment arrangement.  before pam the customer service rep transferred me to financial services she said she was going to see if i can save money every month.  she was going to review my account and call me back in 20 minutes.  i never got a call - instead i got an email changing my services to around $85 more per month -  a change i never authorized. and that is saving me money?   i called customer service and just wanted my account put back to what it was before pam but no one can do that.   since then i have spoken to 2 other reps one who said she could not change anything and i should renew for an additional 24 months with no discount and the 2nd said he would give me discounts if i renewed for an additional 24 months.  i asked to speak to a supervisor but no they seem to always "be engaged in conversation".  the 2nd rep said he would make sure i was happy before hanging up.  so he led me to believe that i was receiving a discount but going on my account just now - theres no discount.  i am almost back to where i was before pam but he renewed my account for another 24 months.  i dont want verizon for another 24 months - i would decide that in november 2015 when my account was scheduled for renewal.  so does anyone know how i can get a supervisor on the phone who can fix my account?  i still do not understand how verizon customer service can change my account without my authorization.

[LawrenceC]

Hi Tondeb24,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please allow up to two business days for a reply. Please remember to check your spam/junk folder if you have not heard from an agent after that time.

[Tondeb24]

its friday and i have not heard from verizon.  i do not accept whatever ridiculous changes were made to my account.  will anyone call me over the weekend?  i doubt it.  and  calling customer service is a waste of time.  

[ElizabethS]

Replies can take two business days.

[Tondeb24]

i just checked my account online and i have no idea what is going on with my bill.  i made a payment as per the payment arrangement.  first it showed my payment and now its gone - and i have not received my new bill yet which was the reason for posting here.  so the final total should be interesting.  lets see how long it takes to fix it.

[Tondeb24]

seems i am the only one posting here.  my bill is outrageous - over $600?  no one at verizon can add or contact me about my bill.  so lawrence and elizabeth - forget it -  i am calling myself.