notification message in billing section of My Verizon

[mike19691]

I received the following as one of the notifications in the "messages" section that accompany my online bill:

Bundle Activity

Double Frdm up to 25/25 with WiFi 24M 2010 was added on 05/27/2011.

This change may take up to 60 days to reflect on your bill.

I have FIOS Double Freedom package but only subscribe to 20/5 speed. I'm wondering if I should contact Verizon about this as maybe they are charging me for a higher level of service than what I actually have? Or are the words "up to" the key to this and 20/5 or 25/25 are the same price? Also I'm not sure what the 24M 2010 after the WiFi means.

Any replies would be appreciated. Thanks.

[somegirl · Accepted solution]

Any time you see something that doesn't seem quite right concerning your bill, you should call Verizon. It's never happened to me personally, but there are several post from people on this forum being charged for things they didn't order.

Better safe than sorry.

[mike19691]

Thank you for your advice. The main things that dissuade me from calling are 1) having to navigate through their automated system, 2) frequent long hold times to speak to a csr, and 3) the fact that so many  csr will not answer my questions without also giving me sales pitches for various products. It really irritates me that a phone call for assistance gets turned into a sales call. But I think you are right so I will give them a call today and post the results on here.

[ocean25]

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@mike1969 wrote:

Thank you for your advice. The main things that dissuade me from calling are 1) having to navigate through their automated system, 2) frequent long hold times to speak to a csr, and 3) the fact that so many  csr will not answer my questions without also giving me sales pitches for various products. It really irritates me that a phone call for assistance gets turned into a sales call. But I think you are right so I will give them a call today and post the results on here.

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   If you have a local Verizon store (not wireless) call them. They have helped me with issues like this before.

  Good luck!

[mike19691]

Hi, thanks for your suggestion. Unfortunately the only Verizon stores in my area as far as I know are the Verizon Wireless stores. So today I called and spoke to a Verizon rep. It was relatively painless. Waited on hold about 10 mins.  Rep confirmed I was only being billed for 20/5. He didn't know what the 24M 2010 meant, but I really have no complaints as he actually gave me a discount on my bill just to "help me out with the cost." 🙂  So that was very cool. Only sales attempt was offered VISS free for three months but didn't push it when I refused. He offered to actually up my speed to 25/25 but I explained to him that I live in an MDU and have VDSL Fios and the most I can get is 20/5 :(.  Overall very satisfied with the call.