payments not showing in payment history

[jzwhisler]

Verizon recently assigned a new account number to my account, and now my payments since November are not showing and the balance due is not correct.  I also checked the payment history and it just says "we are experiencing issues", which it has shown for atleast the past two months.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[ElizabethS]

This thread has been locked in order to allow agents to deal with each individual’s issue. If you are having a similar problem, please start a new thread.