"Customer support" options are a circle with no exit

[JasonJehosephat]

I have a billing problem. I pull up Verizon's virtual agent, type "Why did my bill go up?", and it responds by telling me "Ask Verizon: For help with billing questions or issues, please: Go to the Contact Us page and choose the Billing category."  So I go to that page, choose "Billing & Account", and the only options it gives me are to go right back to the virtual agent, or to come here. As though the community is going to tell me why Verizon raised my monthly bill.

[LawrenceC]

Hi JasonJehosephat,

Thank you for bringing this to our attention.  We will pass along the issue you encountered to the proper team.  You may contact Customer Support at 1-800-VERIZON.  For billing questions, please contact them during normal business hours.