reps have not been able to correct my name on account

[susie411]

My original Fios account name had a small error where it's missing a space in my first name. The first rep I called ended up deleting my last name altogether. Now my name is even more messed up on the account. I called 3x with three different reps and contacted chat agent desperately many times. Chat agents all say the issue is outside of their area (fine i understand) - I have to call. All the phone agents during business hours keep re-assuring me the issues been resolved. It's been a week. I gave a week for my account name to be corrected... and yet why is my name on the account still wrong?!

How many times do I have to keep spelling my name with "A for apple's" to be super sure????

[kh-gary]

Hi susie411,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.