Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
sub user
leaving4
Newbie

trying to get through to any sort of support personnel is turning out to be impossible. my online logon tells me I'm a sub user. I can't renew, change or revise my service, can't seemy bill. Ok, so I call, put on hold for 28+ minutes and give up. Try to find an email address - none to be found. Online help - does not exist, some automated guess what your problem is, send a useless clue. Incredibly poor customer service. How do I reach someone who can assist?

Pushing me toward cutting this service...

0 Likes
Re: sub user
kh-gary
Moderator
Moderator

Hi leaving,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

0 Likes