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temporary identification code problem

I requested the temporary identification code to be sent to me via my home phone last night.  I received the call and the code.  However when I tried to enter the code last night around 10pm and a few minutes ago, I received following message.

"Our records indicate that you have not requested a temporary identification code. Please follow the directions above to receive a temporary code from Verizon."

I am stuck.  I have the code but Verizon site claimed I never made the request.   How should I proceed with this issue?