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unable to log into Verizon.com with WIndows Explorer or Firefox, OK with Brave browser
hikerlt
Newbie

For several months now, have not been able to log into the Verizon.com account when using either Firefox browser, or Windows browser.  After entering the correct username and password, The "sign in" button stays grayed out and unuseable - thuis unable to log in.

However, if I use Brave browser, everything works properly.

I tried calling Verizon customer support to let them now their website design has some huge issues, i.e. customers unable to login, and they were NOT interested in the information, and tried to say that it was a problem with my browser.

Unfortunately, it's not my browser that is the problem, it's their website design, but they have no desire to investigate their problem.

Customer Service was no help at all...

Any one else see these login issues, and did you find a solution.????

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Re: unable to log into Verizon.com with WIndows Explorer or Firefox, OK with Brave browser
LawrenceC
Community Manager
Community Manager

Hi hikerlt,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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