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unable to redeem verizon $100 gift card

i receive the email to redeem my $100 gift card as per my internet connection promotion, when i follow the link i dont see any "Rewards title" to redeem it on my account page, i have called verizon support and waiting more than 20 minutes, still cant reach a representative to speak with. My account number is {edited for privacy}

Re: unable to redeem verizon $100 gift card
Community Manager
Community Manager

Hi VerizonUsr,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.